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Our response to the COVID19 situation

Updated as of 8 June 2020

As the impact of COVID-19 pandemic continues to affect everyone at a global scale, we are playing our part by stepping up our precautionary measures, as well as adding more resilience to our business through our business continuity plans.

It is in our best interests to ensure your well-being as we continue to brave this unprecedented crisis together.

This page aims to clear up the most frequently asked questions on our response to the situation.

New orders accepted, deliveries will continue

  • As the nation steps out of the “circuit-breaker” into a gradual resumption of normality, the measures put in place for Phase 1, 2 and 3 of our re-opening process to curb the spread of the coronavirus will not affect the order processing, delivery and logistics part of our business. New orders will still be accepted for delivery.
  • Deliveries will still continue to be fulfilled by our delivery partner, Lalamove.

Our health and safety measures

  • We have implemented work from home arrangements for all staff that are not essential to logistics operations.
  • We have suspended our hotline to allow our customer care team to work from home. Email will be the primary mode of communication between you and our customer care team until further notice.
  • Daily temperature checks and mandatory safe distancing enforcements are in place for our staff working on-premise.
  • Split shifts and staggering of work hours for all staff working on-premise are in place.

Help is still available

Should you need help to answer any queries, we are still here. You may contact us via email:


Drop us an email at [email protected] with your query, and we will get back to you in 1-2 business days. Due to the work from home arrangements for our customer care team, this is currently our preferred method of communication.

Please include the following information to facilitate us in providing the help you need:

  • Name
  • Mobile number
  • Order number (if any)

We sincerely appreciate your continued support, we’re confident that together we will show our resilience and bounce back. We urge everyone to be safe and follow the advice of health authorities.

Team Kane X

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